Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Maverick Tours. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. You are currently viewing the website ("Website") www.explore-belgrade.com. Explore Belgrade! is a trademark owned by the company MAVERICK TOURS, registered in Serbia (Company ID number 61271937) with a registered office at Stojana Protića 45/II, 11118 Belgrade, Serbia.
Because our Terms and Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Maverick Tours. If you do not agree to be legally bound by all the following Terms and Conditions, please do not access and/or use our Website (http://www.explore-belgrade.com).
All terms refer to the offer, acceptance, and consideration of payment necessary to engage in business with The Company for the express purpose of the Company's stated services and products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Maverick Tours offers tourist services ("Services") including guiding, tickets, excursions, tours, visits, recreational, cultural and gastronomic discovery tours. Any reservations made on this website implies full acceptance of these Terms and Conditions and the payment of the sums due in respect of bookings made. These Terms and Conditions can be amended and updated at any time and without notice.
If you request or make travel arrangements with or through us, you understand that we do not own or operate any entity which provides, or is to provide, goods or services for your trip such as, for example, lodging facilities, transportation companies of any kind, entertainment providers, equipment suppliers, restaurants or other food service providers, local ground handlers, etc. (any or all of which may be referred to herein as a "Service Provider" or, collectively, as "Service Providers"). The only Services that we might provide directly through one of our employee or agent are the guiding Services.
If you request Services from Maverick Tours that require the use of an independent third-party service provider (a "Service Provider", such as a transportation company, restaurant, airline, or hotel), subject to compliance with applicable law and Maverick Tours’ policies, Maverick tours will use reasonable efforts to fulfill your request. The Services may involve referral to or provision of information about an independent third-party Service Provider that may provide goods or services to you. All Service Providers are exclusively responsible for the quality of any work they perform and products they sell, and Maverick Tours has no responsibility for those products or services. The actual decision to hire or make arrangements with a Service Provider referred by Maverick Tours is Your responsibility. The Service Providers are not employees of Maverick Tours, and are not entitled to act on behalf of Maverick Tours in any way. We want you to be aware that from time to time, certain of our vendors may pay us commission and/or other incentives. The Client accepting and utilizing the Services recognizes that Maverick Tours is in no way responsible for the actions or omissions of any Service Provider hired by the Client.
We are committed to protecting your privacy. We will never share your name, address, email address or purchase information with any third party, ever. We use the information collected from individual customers on a ‘need to know’ basis only for the purpose of confirming orders and conducting tours.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of our services and products.
Company’s Website offers online reservation and booking system for tours, excursions and activities in the Republic of Serbia. Our Services can be booked and purchased only through the Website, i.e. via Internet.
Accordingly, contract is concluded between Maverick Tours and Client by electronic means exclusively. Contract will come into force at the moment of sending booking confirmation by Maverick Tours, for which user has previously sent booking request. Maverick Tours will only confirm your booking once we have received full payment for your tour.
Client can select more than one tour and each of those will be subjected to separate service contract and booked as separate reservation.
If, following your booking, you do not receive an invoice or acknowledgement via e-mail, information about your purchase may be obtained by contacting us at email@example.com or by phone +381641531524.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.
Terms of payment are within The Company's sole discretion, and unless otherwise agreed to by The Company, payment must be received by The Company prior to The Company's acceptance of an order. Payment for the products will be made by credit card or some other prearranged payment method.
The Company does not accept liability beyond the remedies set forth herein, included but not limited to any liability for product not being available for use, lost profits, loss of business, or the provision of services and support. Except as expressly provided herein, the Company will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of Service, The Company is not liable or responsible for any amount of damages above the amount invoiced for the applicable Service.
You agree to comply with all applicable laws and regulations of the Republic of Serbia. The Parties agree that this agreement, any sales there under, or any claim, dispute or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, and equitable claims) between Client and The Company arising from or relating to this agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this agreement, The Company's advertising, or any related purchase shall be governed by the laws of the Republic of Serbia, without regard to conflicts of Laws rules.
All products, tours and services offered by The Company are valid as per the dates displayed at the Website. The Company is not responsible or liable for any information that it does not directly provide.
Prices listed on The Company's Website are shown in Euros (EUR) and applied in our online payment transactions. Full payment by credit card is required to make a reservation online.
Credit Card payments are collected and processed by Trekksoft (TrekkSoft AG, Hauptstrasse 15, CH 3800 Matten b. Interlaken, Switzerland), a company that provides online booking engine software and secure credit card payment processing for tour and activity companies. Trekksoft AG is acting as an authorised agent of Maverick Tours. The domain where clients enter data and process online payment is owned and operated by TrekkSoft AG. Subsequently, all the tours that Clients book through www.explore-belgrade.com will appear as TREKKSOFT*TOUR BOOKING on their credit card statement. In certain circumstances, when the Client has already arrived to the Republuic of Serbia, the payment for the Service can be accepted in cash, before the start of the tour. In this case, the amount in Euro will be converted and charged in Serbian Dinars at the official rate of the National Bank of Serbia.
PAYMENT TO SERVICE PROVIDERS
Maverick Tours may make payments to Service Providers on behalf of Clients; and/or upon prior request from the Clients) to pay an Invoice on condition that a Client has requested and authorized the Company to do so. In such circumstances, Clients acknowledge, warrant and agree that:
The Company shall have no liability or be responsible in any way for any use of a Client’s Payment Card by such Service Provider;
- The Payment Card used will be that of the Client’s; and
- The Payment Card will have sufficient balance to cover in full the cost of the goods or services supplied by the Service Provider.
From time to time a Client may instruct the Company to make a restaurant reservation on his behalf. Where such reservation is subsequently cancelled by the Client, the Client authorizes the Company to charge any cancellation fees incurred on their card.
We are dedicated to the Art of Tour Guiding and commited to Clients' satisfaction with our Services. Therefore, all of our Tour Guides are licensed and experienced, carefully chosen professionals. We take responsibility to deliver reserved and paid tour according to the content and itinerary described on it’s corresponding web page. Our staff will act to the best interest of the Client, protecting their rights and providing help and assistance if needed, whenever such help is within our possibilities.
CONDITIONS OF PARTICIPATION AND OBLIGATIONS OF THE CLIENT
In using this Website and the Services, you agree that you will:
- provide Maverick Tours with all information reasonably relevant to your request for Services;
- comply with our payment policy mentioned above;
- not make any request for Services that is false, fraudulent or designed to violate any law or harm any third party;
- arrive on time for any appointments that Maverick Tours may make for you with a Service Provider;
- read and comply with any reasonable instructions of Maverick Tours’ or the Service Provider with respect to your request for Services and the fulfillment thereof, or any additional terms and conditions notified to you that are applicable to your particular request;
- take responsibility for being physically able and prepared to participate in any activity that you request Maverick Tours to arrange or organize for you, and for being fully equipped with any appropriate clothing and equipment reasonably necessary for such activity;
- under no circumstances take part in the tours/activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances;
- accept obligation to fulfill these Conditions of Participation and agree to strictly follow the instructions of The Company, or Company’s authorized personnel;
- not use any robot, spider, other automatic device or manual process to monitor content on this Website;
- immediately review any travel itinerary and travel terms and conditions you receive from us and let us know if any modifications need to be made. We do not accept responsibility for discrepancies or objections reported more than 24 hours after we send an e-mail confirmation. There may be fees or penalties for modification or cancellation of travel arrangements. Be sure you understand these restrictions.
If the Conditions of Participation are not fulfilled or if instructions are disregarded, The Company reserves the right to prohibit participation. Should this happen, no refund or compensation would pe paid.
Our tours are delivered regardless weather conditions. No tour can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
There is no insurance cover included in the price of the Service. We take no responsibility for any injuries or loss to you incurred whilst you are taking part in a tour. We strongly recommend that you take out comprehensive insurance cover for medical expenses, personal accident, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings during the duration of your tour. However, please note that we strive to take all the necessary precautions to prevent these negative scenarios from happening.
Amendment requests or cancellation of your booking must be in person and via email to firstname.lastname@example.org.
If the Client wishes to alter or reschedule booked Service due to unforeseen circumstances, specification of necessary changes is required in written form. If there is a possibility to make such alterations without additional expenses, The Company will charge no extra fee. However, in case that alteration of Service is generating expenses, Client will be informed and asked for acceptance. Should the Client accept additional fees in this case, payment is required within the time frame of 24 hours. If the Client does not accept additional costs, or fail to make payment within the given time frame, it will be considered as cancelation by the Client. The Company will always attempt to reschedule the Service if possible, according to our business practices and the availability of our guides and tickets. However, we reserve the right to charge full price for new tour reservations if the original reservation was missed or skipped. Additionaly, we reserve the right to deny an attempt to reschedule a reservation if the notification is received within less than 1 week of the tour start time. In case of cancellation by the Client, the following cancellation fees wiil be applied:
- If you cancel at least 30 calendar days in advance of tour start time, there will be no cancellation fees.
- If you cancel between 7 and 29 days in advance of tour start time, we will keep 10% from the price.
- If you cancel between 3 and 6 days in advance of tour start time, we will keep 50% from the price.
- If you cancel between 24 and 72 hours in advance of tour start time, we will keep 75% from the price.
- In case of Clients’ no-show, or cancellation less than 24 hours in advance of tour start time, no refunds will be given.
CANCELLATION OR SERVICE CHANGES BY THE COMPANY
A minimum number of participants is required for certain programs. The Company reserves the right to withdraw from the contract on a short notice. If the fulfillment of a contract is not possible at another time or if the Client cannot take part in the alternative services offered, any paid fees will be fully refunded to the Client.
If a program or it’s part cannot be carried out due to Acts of God, safety concerns by the Company, emergency measures applied by officials, strikes or uncertain weather and nature conditions, or other similar circumstances, the Company reserves the right to cancel or cut short the activities on short notice. In that case, all paid fees will be refunded to the Client minus charges for services rendered, any expenditures and the handling fee.
Safety of Clients is our ultimate priority and we will act accordingly. The Company reserves the right to modify the program having best interest of the Client in mind. In unlikely circumstances desribed above, the Company will strive to offer an equivalent service replacement.
DISCLAIMERS - EXCLUSIONS & LIMITATIONS
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
- Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Copyright and other relevant intellectual property rights exist on all text, photos, images, icons, videos, and graphics relating to the Company's services and the full content of this website. This Company's name is a registered trademark of this Company in the Republic of Serbia. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.explore-belgrade.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of www.explore-belgrade.com content requires the prior written permission from the Company.
These Terms and Conditions are in accordance with laws in Republic of Serbia. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Serbian courts in all disputes arising out of such access.
NOTIFICATION OF CHANGES
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.